Read our Restaurant Surveys
Published 12:00 am Tuesday, October 3, 2006
Taco Bell
Did you receive a greeting? (Drive-thru) Yes; (Inside) No
Was your order correct? (Drive-thru) Yes; (Inside) No, forgot dessert.
Did you receive napkins/straws/requested condiments? Yes. Was also asked if I needed any sauces.
Time from placement of order until receipt of order: Drive Thru - 2:00; Inside - 2:40
Did they say ‘thank you? Yes
Bathrooms:
Were they clean? No, dead insect on floor
Was there soap? Yes
Was there toilet tissue? Yes
Was there towels/hand dryer that worked? Yes
Locks on stalls? Yes
Can the cashier be understood (Drive-thru)? Yes
Did you receive a receipt? (Drive-thru) No; (Inside) Yes
Did you receive correct change? Yes
Was the restaurant clean? Yes
General comments: I went through the drive-thru at 7:30 p.m. They were prompt, pleasant and things were all in place including the fiesta strips for my taco salad which have been missing the last few times I have ordered one.
Score: 88
Arby's
Did you receive a greeting? Yes
Was your order correct? Yes
Did you receive napkins/straws/requested condiments? Yes, asked if I would like condiments.
Time from placement of order until receipt of order: Drive Thru - 3:20; Inside - 2:00
Did they say ‘thank you? (Drive-thru) No; (Inside) Yes
Bathrooms:
Were they clean? Yes
Was there soap? Yes
Was there toilet tissue? Yes
Was there towels/hand dryer that worked? Yes
Locks on stalls? Yes
Can the cashier be understood (Drive-thru)? Yes
Did you receive a receipt? (Drive-thru) No; (Inside) Yes
Did you receive correct change? Yes
Was the restaurant clean? Yes, trash had been emptied, lobby looked clean as was floors.
General comments:
Parking lot was neat and front lawn was cut. Excellent service, very friendly!
Score: 90
Hardee's
Did you receive a greeting? (Drive-thru) Yes; (Inside) No
Was your order correct? Yes
Did you receive napkins/straws/requested condiments? Yes, gave me ketchup without asking.
Time from placement of order until receipt of order: Drive Thru - 3:00; Inside - 3:20
Did they say ‘thank you? (Drive-thru) Yes; (Inside) No
Bathrooms:
Were they clean? No
Was there soap? Yes
Was there toilet tissue? Yes
Was there towels/hand dryer that worked? Yes
Locks on stalls? No
Can the cashier be understood (Drive-thru)? Yes
Did you receive a receipt? (Drive-thru) Yes; (Inside) Had to ask for one
Did you receive correct change? Yes
Was the restaurant clean? Yes
General comments: Pleasantly surprised!
Score: 81
Krystal's
Did you receive a greeting? Yes
Was your order correct? Yes
Did you receive napkins/straws/requested condiments? Yes
Time from placement of order until receipt of order: Drive Thru - 3:45; Inside - 1:13
Did they say ‘thank you? Yes
Bathrooms:
Were they clean? Yes
Was there soap? Yes
Was there toilet tissue? Yes
Was there towels/hand dryer that worked? Yes
Locks on stalls? Yes
Can the cashier be understood (Drive-thru)? Yes
Did you receive a receipt? (Drive-thru) Yes; (Inside) No
Did you receive correct change? Yes
Was the restaurant clean? Yes
General comments: Added ketchup, salt and pepper without even being asked. Perfect!
Score: 95
Kentucky Fried Chicken
Did you receive a greeting? Yes
Was your order correct? Yes
Did you receive napkins/straws/requested condiments? Yes
Time from placement of order until receipt of order: Drive Thru - 3:05; Inside - 1:30
Did they say ‘thank you? (Drive-thru) No; (Inside) Yes
Bathrooms:
Were they clean? Yes
Was there soap? Yes
Was there toilet tissue? Yes
Was there towels/hand dryer that worked? Yes
Locks on stalls? Yes
Can the cashier be understood (Drive-thru)? Yes
Did you receive a receipt? (Drive-thru) No; (Inside) Had to ask for one
Did you receive correct change? Yes
Was the restaurant clean? Yes
General comments: Top of food container not sealed causing baked beans to leak.
Score: 90
Scores are based on 10 points per question (2 points per five categories in bathroom), with a general allowance of five minutes from time of order until receipt of order. Times surveys were conducted range from lunch time to dinner.