Taco Bell

Did you receive a greeting? (Drive-thru) Yes; (Inside) No

Was your order correct? (Drive-thru) Yes; (Inside) No, forgot dessert.

Did you receive napkins/straws/requested condiments? Yes. Was also asked if I needed any sauces.

Time from placement of order until receipt of order: Drive Thru - 2:00; Inside - 2:40

Did they say ‘thank you? Yes

Bathrooms:

Were they clean? No, dead insect on floor

Was there soap? Yes

Was there toilet tissue? Yes

Was there towels/hand dryer that worked? Yes

Locks on stalls? Yes

Can the cashier be understood (Drive-thru)? Yes

Did you receive a receipt? (Drive-thru) No; (Inside) Yes

Did you receive correct change? Yes

Was the restaurant clean? Yes

General comments: I went through the drive-thru at 7:30 p.m. They were prompt, pleasant and things were all in place including the fiesta strips for my taco salad which have been missing the last few times I have ordered one.

Score: 88

Arby's

Did you receive a greeting? Yes

Was your order correct? Yes

Did you receive napkins/straws/requested condiments? Yes, asked if I would like condiments.

Time from placement of order until receipt of order: Drive Thru - 3:20; Inside - 2:00

Did they say ‘thank you? (Drive-thru) No; (Inside) Yes

Bathrooms:

Were they clean? Yes

Was there soap? Yes

Was there toilet tissue? Yes

Was there towels/hand dryer that worked? Yes

Locks on stalls? Yes

Can the cashier be understood (Drive-thru)? Yes

Did you receive a receipt? (Drive-thru) No; (Inside) Yes

Did you receive correct change? Yes

Was the restaurant clean? Yes, trash had been emptied, lobby looked clean as was floors.

General comments:

Parking lot was neat and front lawn was cut. Excellent service, very friendly!

Score: 90

Hardee's

Did you receive a greeting? (Drive-thru) Yes; (Inside) No

Was your order correct? Yes

Did you receive napkins/straws/requested condiments? Yes, gave me ketchup without asking.

Time from placement of order until receipt of order: Drive Thru - 3:00; Inside - 3:20

Did they say ‘thank you? (Drive-thru) Yes; (Inside) No

Bathrooms:

Were they clean? No

Was there soap? Yes

Was there toilet tissue? Yes

Was there towels/hand dryer that worked? Yes

Locks on stalls? No

Can the cashier be understood (Drive-thru)? Yes

Did you receive a receipt? (Drive-thru) Yes; (Inside) Had to ask for one

Did you receive correct change? Yes

Was the restaurant clean? Yes

General comments: Pleasantly surprised!

Score: 81

Krystal's

Did you receive a greeting? Yes

Was your order correct? Yes

Did you receive napkins/straws/requested condiments? Yes

Time from placement of order until receipt of order: Drive Thru - 3:45; Inside - 1:13

Did they say ‘thank you? Yes

Bathrooms:

Were they clean? Yes

Was there soap? Yes

Was there toilet tissue? Yes

Was there towels/hand dryer that worked? Yes

Locks on stalls? Yes

Can the cashier be understood (Drive-thru)? Yes

Did you receive a receipt? (Drive-thru) Yes; (Inside) No

Did you receive correct change? Yes

Was the restaurant clean? Yes

General comments: Added ketchup, salt and pepper without even being asked. Perfect!

Score: 95

Kentucky Fried Chicken

Did you receive a greeting? Yes

Was your order correct? Yes

Did you receive napkins/straws/requested condiments? Yes

Time from placement of order until receipt of order: Drive Thru - 3:05; Inside - 1:30

Did they say ‘thank you? (Drive-thru) No; (Inside) Yes

Bathrooms:

Were they clean? Yes

Was there soap? Yes

Was there toilet tissue? Yes

Was there towels/hand dryer that worked? Yes

Locks on stalls? Yes

Can the cashier be understood (Drive-thru)? Yes

Did you receive a receipt? (Drive-thru) No; (Inside) Had to ask for one

Did you receive correct change? Yes

Was the restaurant clean? Yes

General comments: Top of food container not sealed causing baked beans to leak.

Score: 90

Scores are based on 10 points per question (2 points per five categories in bathroom), with a general allowance of five minutes from time of order until receipt of order. Times surveys were conducted range from lunch time to dinner.